Customer Care

Troubleshooting Questions

My CEIVA frame won't connect through the internet.

My CEIVA frame won't connect through my phone line.

My CEIVA frame has a black screen.

My memory card photos won't display.

The content on my CEIVA frame is not updating.

I received a No Carrier error when my CEIVA frame tried to connect.

What is the status of my warranty repair?

My pictures have black borders when displayed on my CEIVA frame.

I can't send pictures to my friend's CEIVA frame.

I received a Congestion error when my CEIVA frame tried to connect.

How do I send my CEIVA frame in for repair?

My CEIVA frame is not displaying photos from my media server.

My pictures are not being uploaded when I send them via email/cellphone.

I received a No Dial Tone error when my CEIVA frame tried to connect.

When I try to use the CEIVA Sender for Facebook app, my friend's albums do not appear.

There is a problem with my CEIVA Skinit order.

I made changes to my CEIVA frame from ceiva.com, but they don't show up on my CEIVA frame.

During the download process, I notice that my screen is distorting. Is this a problem?

My CEIVA web session times out prematurely.

I received a Busy Signal error when my CEIVA frame tried to connect.

I am unable to register my CEIVA frame.

There is a problem with my CEIVA® Print order.

I can't use the New and Improved Uploader.

My CEIVA frame has orange or red marks on its screen.

I don’t receive any email correspondence from CEIVA.

The leg or glass on my CEIVA frame is bent or broken.

My CEIVA frame has one or more pixels that are white/stuck.