Frequently Asked Questions
- How do I send pictures to another person's CEIVA frame?
- How do I send my pictures / photos to my CEIVA Frame?
- How do I download CEIVA's iPhoto Plugin?
- What does Factory Reconditioned mean?
- How do I access and use the Menu screens on my CEIVA frame?
- How do I install new software updates on my CEIVA frame?
- How can I get an owner's manual for my CEIVA frame?
- My CEIVA frame has a black screen.
- My CEIVA frame won't connect through the internet.
- What is the CEIVA Digital Photo Frame™ warranty policy?
- What is the PicturePlan® Photo Delivery Service cancellation policy?
- What is the return policy for CEIVA frames and accessories?
- CEIVA HomeView FAQ
- How do I remove pictures that are showing on my CEIVA frame?
- How do I go about giving a CEIVA frame as a gift?
- Can anyone send pictures to a CEIVA frame?
- My CEIVA frame won't connect through my phone line.
- What are the differences between each of the CEIVA Digital Photo Frames?
- My memory card photos won't display.
- How do I use CEIVA Snap for the iPhone (iOS)?
Our recent technical difficulties have been resolved. Your frame should have automatically reconnected. If not, hold down the white button on the back until you see the second message. Otherwise...
Contact Us
1-877-692-3482
CEIVA Logic Inc.
303 N Glenoaks Blvd STE 200Burbank, CA 91502
Customer Care Hours
Monday-Friday9:00 am - 4:00 pm PT
